http://leodesousa.ca/2007/06/enterprise-archtiecture-taxonomy/?utm_source=rss&utm_medium=rss&utm_campaign=enterprise-archtiecture-taxonomy a practical approach by Leo de Sousa Tue, 31 Jan 2012 18:22:34 -0800 hourly 1 http://wordpress.org/?v=3.3.1 http://leodesousa.ca/2007/06/enterprise-archtiecture-taxonomy/comment-page-1/#comment-118 Enterprise Architecture in Higher Education » Blog Archive » EA and ITIL V2 processes - supporting practices Mon, 03 Nov 2008 01:14:45 +0000 http://leodesousa.ca/?p=10#comment-118 [...] Incident Management - we use an incident tracking system (COTS with mods) to record our client’s request for help with technology. The incident tracking system uses “category” and “sub-category” to describe incidents. The values for these two descriptors come from our EA architecture components. [...] [...] Incident Management – we use an incident tracking system (COTS with mods) to record our client’s request for help with technology. The incident tracking system uses “category” and “sub-category” to describe incidents. The values for these two descriptors come from our EA architecture components. [...]

]]> http://leodesousa.ca/2007/06/enterprise-archtiecture-taxonomy/comment-page-1/#comment-98 Charles Mon, 18 Aug 2008 01:56:32 +0000 http://leodesousa.ca/?p=10#comment-98 Examples of each of these areas would be great. A great many books, articles are just theory. If the purpose is to gain concensus, or to instruct and standardize, then examples for each category would be great. This article / section is very helpful. Thanks Examples of each of these areas would be great. A great many books, articles are just theory. If the purpose is to gain concensus, or to instruct and standardize, then examples for each category would be great. This article / section is very helpful. Thanks

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