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	<title>Enterprise Architecture in Higher Education &#187; management</title>
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	<link>http://leodesousa.ca</link>
	<description>a practical approach by Leo de Sousa</description>
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		<title>Evolving IT Change Management into an Enterprise Service</title>
		<link>http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=evolving-it-change-management-into-an-enterprise-service</link>
		<comments>http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 06:42:29 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[itsm]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[risk management]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1387</guid>
		<description><![CDATA[In 2004, we began down the road of adopting the IT Infrastructure Library framework. We began implementing our ITIL processes with Incident Management and Service Desk. We quickly followed with creating a Service Catalogue. The next major process was Change Management. A group of  key people were assigned to become our IT Change Advisory Board <a href='http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Flexible Leadership – Self Knowledge, Guiding Principles and Flexible Approaches</title>
		<link>http://leodesousa.ca/2011/10/flexible-leadership-%e2%80%93-self-knowledge-guiding-principles-and-flexible-approaches/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=flexible-leadership-%25e2%2580%2593-self-knowledge-guiding-principles-and-flexible-approaches</link>
		<comments>http://leodesousa.ca/2011/10/flexible-leadership-%e2%80%93-self-knowledge-guiding-principles-and-flexible-approaches/#comments</comments>
		<pubDate>Tue, 18 Oct 2011 20:32:10 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[personal]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1367</guid>
		<description><![CDATA[Leaders, who are self-aware, create personal guiding principles and are flexible in their leadership approaches, will have success navigating any situation.   There are a set of leadership traits, behaviors and styles that support flexible leadership.  Leaders need to develop self-awareness.  Understanding what their strengths and weaknesses are and how they react to different situations is <a href='http://leodesousa.ca/2011/10/flexible-leadership-%e2%80%93-self-knowledge-guiding-principles-and-flexible-approaches/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2011/10/flexible-leadership-%e2%80%93-self-knowledge-guiding-principles-and-flexible-approaches/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Service Management Culture &#8211; Who&#8217;s job is it?</title>
		<link>http://leodesousa.ca/2011/10/service-management-culture-whos-job-is-it/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=service-management-culture-whos-job-is-it</link>
		<comments>http://leodesousa.ca/2011/10/service-management-culture-whos-job-is-it/#comments</comments>
		<pubDate>Mon, 03 Oct 2011 04:39:01 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[itsm]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1345</guid>
		<description><![CDATA[Failing to consider your followers may result in you being the only one charging out of the trench towards the enemy. (credit Stephen Lamb &#8211; @SEE_EYE_OH) If I am leading, I need my team with me to be successful. In the complex world of IT Service Management, working as a team is the only way <a href='http://leodesousa.ca/2011/10/service-management-culture-whos-job-is-it/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2011/10/service-management-culture-whos-job-is-it/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>The Email Charter &#8211; signup today!</title>
		<link>http://leodesousa.ca/2011/08/the-email-charter-signup-today/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-email-charter-signup-today</link>
		<comments>http://leodesousa.ca/2011/08/the-email-charter-signup-today/#comments</comments>
		<pubDate>Sun, 14 Aug 2011 06:46:13 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[management]]></category>
		<category><![CDATA[personal]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[productivity]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1341</guid>
		<description><![CDATA[I saw a tweet from Bill Owen containing a link to The Email Charter.  The charter has 10 rules to &#8220;reverse the email spiral&#8221;.  This is really great stuff and we need to get the word out.   I wrote a post titled Focus on Your Commitments &#8211; A New Way to Work which explains a way <a href='http://leodesousa.ca/2011/08/the-email-charter-signup-today/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Reorganizing An Application Service Delivery Model &#8211; an update</title>
		<link>http://leodesousa.ca/2011/08/reorganizing-an-application-service-delivery-model-an-update/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=reorganizing-an-application-service-delivery-model-an-update</link>
		<comments>http://leodesousa.ca/2011/08/reorganizing-an-application-service-delivery-model-an-update/#comments</comments>
		<pubDate>Wed, 03 Aug 2011 01:05:17 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[it governance]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[application portfolio]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1301</guid>
		<description><![CDATA[I wrote a post titled How Would You Reorganize an Application Service Delivery Model? in March 2010 and thought it was time to update you on the changes we made to our Application team. At that time, my team was structured by role:  DBAs, Developers, Application Administrators, Email Administrators, etc.  Over that time, we had some <a href='http://leodesousa.ca/2011/08/reorganizing-an-application-service-delivery-model-an-update/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Focus on Your Commitments &#8211; A New Way to Work</title>
		<link>http://leodesousa.ca/2011/07/focus-on-your-commitments-a-new-way-to-work/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=focus-on-your-commitments-a-new-way-to-work</link>
		<comments>http://leodesousa.ca/2011/07/focus-on-your-commitments-a-new-way-to-work/#comments</comments>
		<pubDate>Sun, 10 Jul 2011 02:35:05 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[management]]></category>
		<category><![CDATA[personal]]></category>
		<category><![CDATA[productivity]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1276</guid>
		<description><![CDATA[Do you start the day opening your email and looking at the hundreds or thousands of messages in your Inbox?  How does that make you feel? Overwhelmed, stressed and feeling like you are always behind on your commitments? Do you have days where you know you worked very hard but somehow have nothing to show <a href='http://leodesousa.ca/2011/07/focus-on-your-commitments-a-new-way-to-work/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2011/07/focus-on-your-commitments-a-new-way-to-work/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Thinking about Your Career Path</title>
		<link>http://leodesousa.ca/2011/06/thinking-about-your-career-path/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=thinking-about-your-career-path</link>
		<comments>http://leodesousa.ca/2011/06/thinking-about-your-career-path/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 04:31:22 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[education]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[personal]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1231</guid>
		<description><![CDATA[I have the privilege of leading a great group of IT professionals at the British Columbia Institute of Technology. Part of my role is to help my team members think about and plan for their careers. I wrote about an approach using Personal Learning Plans that contributes to my thinking about this topic.  I also <a href='http://leodesousa.ca/2011/06/thinking-about-your-career-path/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2011/06/thinking-about-your-career-path/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Response to: The Progressive CIO&#8217;s Model for Project Success</title>
		<link>http://leodesousa.ca/2011/05/response-to-the-progressive-cios-model-for-project-success/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=response-to-the-progressive-cios-model-for-project-success</link>
		<comments>http://leodesousa.ca/2011/05/response-to-the-progressive-cios-model-for-project-success/#comments</comments>
		<pubDate>Wed, 18 May 2011 05:55:23 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[it governance]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[project management]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1238</guid>
		<description><![CDATA[I scanned my Twitter feed on Monday May 16th and found a post by Todd Williams called The Progressive CIO&#8217;s Model for Project Success.  After the last couple of months of having to put our IT Services PMO team in place to rescue &#8220;business&#8221; led projects, I am compelled to question approach proposed by Todd. <a href='http://leodesousa.ca/2011/05/response-to-the-progressive-cios-model-for-project-success/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2011/05/response-to-the-progressive-cios-model-for-project-success/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Finding Time &#8230;</title>
		<link>http://leodesousa.ca/2011/05/finding-time/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=finding-time</link>
		<comments>http://leodesousa.ca/2011/05/finding-time/#comments</comments>
		<pubDate>Fri, 13 May 2011 05:13:06 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[personal]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1229</guid>
		<description><![CDATA[I found two great articles in my Twitter feed this week that really struck home for me. Over the past decade, I have prided myself on how busy I am multi-tasking and having a calendar booked solid. My hard work has paid off as I successfully progressed in my career, learned many new things and <a href='http://leodesousa.ca/2011/05/finding-time/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2011/05/finding-time/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Building Intrinsic Motivation Using Personal Learning Plans for High Technology Workers</title>
		<link>http://leodesousa.ca/2011/04/building-intrinsic-motivation-using-personal-learning-plans-for-high-technology-workers/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=building-intrinsic-motivation-using-personal-learning-plans-for-high-technology-workers</link>
		<comments>http://leodesousa.ca/2011/04/building-intrinsic-motivation-using-personal-learning-plans-for-high-technology-workers/#comments</comments>
		<pubDate>Sat, 23 Apr 2011 01:54:48 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[personal]]></category>
		<category><![CDATA[communication]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1226</guid>
		<description><![CDATA[This is a paper I wrote for a course I took as part of my Masters of Science program at Syracuse University.  I believe that the only way we can succeed as leaders is to empower and motivate the people we work with.  This paper describes a process that I use with my team &#8230; <a href='http://leodesousa.ca/2011/04/building-intrinsic-motivation-using-personal-learning-plans-for-high-technology-workers/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2011/04/building-intrinsic-motivation-using-personal-learning-plans-for-high-technology-workers/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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