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	<title>Enterprise Architecture in Higher Education &#187; itil</title>
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	<link>http://leodesousa.ca</link>
	<description>a practical approach by Leo de Sousa</description>
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		<title>Evolving IT Change Management into an Enterprise Service</title>
		<link>http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=evolving-it-change-management-into-an-enterprise-service</link>
		<comments>http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/#comments</comments>
		<pubDate>Fri, 16 Dec 2011 06:42:29 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[itsm]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[risk management]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=1387</guid>
		<description><![CDATA[In 2004, we began down the road of adopting the IT Infrastructure Library framework. We began implementing our ITIL processes with Incident Management and Service Desk. We quickly followed with creating a Service Catalogue. The next major process was Change Management. A group of  key people were assigned to become our IT Change Advisory Board <a href='http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Returning North for More HE Collaboration</title>
		<link>http://leodesousa.ca/2009/09/returning-north-for-more-he-collaboration/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=returning-north-for-more-he-collaboration</link>
		<comments>http://leodesousa.ca/2009/09/returning-north-for-more-he-collaboration/#comments</comments>
		<pubDate>Wed, 23 Sep 2009 06:14:16 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[higher education]]></category>
		<category><![CDATA[it governance]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[strategic planning]]></category>
		<category><![CDATA[itil]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=499</guid>
		<description><![CDATA[I am back at the University of Alaska Fairbanks this week to collaborate on IT Service Management with a focus on: service definition service delivery service catalogue. I will also be a presenter at Univeristy of Alaska Office of Information Technology 3rd Annual Techfest 2009 talking about BCIT&#8217;s Technology Enabled Knowledge (TEK) strategic initiative that wrapped up <a href='http://leodesousa.ca/2009/09/returning-north-for-more-he-collaboration/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Consistency in Technology Solution Delivery</title>
		<link>http://leodesousa.ca/2009/08/consistency-in-technology-solution-delivery/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=consistency-in-technology-solution-delivery</link>
		<comments>http://leodesousa.ca/2009/08/consistency-in-technology-solution-delivery/#comments</comments>
		<pubDate>Mon, 24 Aug 2009 19:14:38 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[business analysis]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[solutions architecture]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=350</guid>
		<description><![CDATA[In my conversation with Gene Leganza, Forrester VP Research last week ( @gleganza), we spoke about how to address delivering technology in a consistent manner. It inspired me to write this post about our Solutions Council. Here goes: How do you handle service requests in your IT organization? Have you adopted an IT Service Management <a href='http://leodesousa.ca/2009/08/consistency-in-technology-solution-delivery/'>[...]</a>]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Adaptive Leadership in EA</title>
		<link>http://leodesousa.ca/2009/07/adaptive-leadership-in-ea/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=adaptive-leadership-in-ea</link>
		<comments>http://leodesousa.ca/2009/07/adaptive-leadership-in-ea/#comments</comments>
		<pubDate>Wed, 15 Jul 2009 05:24:03 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[higher education]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[strategic planning]]></category>
		<category><![CDATA[application portfolio]]></category>
		<category><![CDATA[complexity]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[solutions architecture]]></category>
		<category><![CDATA[technology lifecycle]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=352</guid>
		<description><![CDATA[Andy Blumenthal wrote a great post &#8220;Adaptive Leaders Rule the Day&#8220;. In his post, Andy reviewed a Harvard Business Review July 2009 article &#8220;Leadership in a (Permanent) Crisis&#8221; and commented on the article&#8217;s insights on adaptive leadership. I really liked Andy&#8217;s quote &#8220;Leaders need a proverbial &#8220;toolkit&#8221; of successful behaviors to succeed and even more <a href='http://leodesousa.ca/2009/07/adaptive-leadership-in-ea/'>[...]</a>]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>What are your EA Services?</title>
		<link>http://leodesousa.ca/2009/06/what-are-your-ea-services/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=what-are-your-ea-services</link>
		<comments>http://leodesousa.ca/2009/06/what-are-your-ea-services/#comments</comments>
		<pubDate>Tue, 23 Jun 2009 05:29:48 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[itil]]></category>
		<category><![CDATA[solutions architecture]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=311</guid>
		<description><![CDATA[Todd Biske asked this on Twitter &#8220;What are your EA services? In other words, what are the major functions your EA term performs and/or markets to the rest of the enterprise?&#8221;  He followed up with the following Ideas for EA Services: Architecture Review Service (could be on-demand, could be required) Project consulting (i.e. act as, <a href='http://leodesousa.ca/2009/06/what-are-your-ea-services/'>[...]</a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Struggling for an ROI &#8230; follow-up</title>
		<link>http://leodesousa.ca/2009/06/struggling-for-an-roi-follow-up/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=struggling-for-an-roi-follow-up</link>
		<comments>http://leodesousa.ca/2009/06/struggling-for-an-roi-follow-up/#comments</comments>
		<pubDate>Mon, 08 Jun 2009 15:05:51 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[it governance]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[application portfolio]]></category>
		<category><![CDATA[itil]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=300</guid>
		<description><![CDATA[Mike Kavis posted another great piece on why we should use Enterprise Architecture. As always, Mike has some real gems in his post.  Here are a some: &#8220;It sounds to me like people have a technical solution and are now looking for a problem to solve with it.  It needs to work the other way <a href='http://leodesousa.ca/2009/06/struggling-for-an-roi-follow-up/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2009/06/struggling-for-an-roi-follow-up/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>EA and ITIL V2 processes &#8211; supporting practices</title>
		<link>http://leodesousa.ca/2008/07/ea-and-itil-v2-processes-supporting-practices/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=ea-and-itil-v2-processes-supporting-practices</link>
		<comments>http://leodesousa.ca/2008/07/ea-and-itil-v2-processes-supporting-practices/#comments</comments>
		<pubDate>Fri, 01 Aug 2008 00:03:53 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[itil]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=50</guid>
		<description><![CDATA[This post is in response to a question from Nick Malik about my thinking of how EA and ITIL relate to each other. In my post on the EA Model I use to help communicate with our community, I added IT Service Management (ITIL) into the V2 graphic. I was not clear about the relationships <a href='http://leodesousa.ca/2008/07/ea-and-itil-v2-processes-supporting-practices/'>[...]</a>]]></description>
		<wfw:commentRss>http://leodesousa.ca/2008/07/ea-and-itil-v2-processes-supporting-practices/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>&#8220;Doing the Right Things&#8221; and &#8220;Doing Things Right&#8221;</title>
		<link>http://leodesousa.ca/2008/06/doing-the-right-things-and-doing-things-right/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=doing-the-right-things-and-doing-things-right</link>
		<comments>http://leodesousa.ca/2008/06/doing-the-right-things-and-doing-things-right/#comments</comments>
		<pubDate>Tue, 03 Jun 2008 14:39:41 +0000</pubDate>
		<dc:creator>Leo de Sousa</dc:creator>
				<category><![CDATA[enterprise architecture]]></category>
		<category><![CDATA[it governance]]></category>
		<category><![CDATA[itsm]]></category>
		<category><![CDATA[strategic planning]]></category>
		<category><![CDATA[itil]]></category>

		<guid isPermaLink="false">http://leodesousa.ca/?p=48</guid>
		<description><![CDATA[Alan Inglis wrote a great post about Enterprise Architecture. He put up a very good diagram linking Management to Delivery with Architecture bridging them. What I found interesting is that Alan used the same words I have been using in our EA practice for the past two years. Simply boiled down, Enterprise Architecture is about <a href='http://leodesousa.ca/2008/06/doing-the-right-things-and-doing-things-right/'>[...]</a>]]></description>
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		<slash:comments>1</slash:comments>
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