http://leodesousa.ca a practical approach by Leo de Sousa Sun, 29 Jan 2012 21:45:04 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/?utm_source=rss&utm_medium=rss&utm_campaign=evolving-it-change-management-into-an-enterprise-service http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/#comments Fri, 16 Dec 2011 06:42:29 +0000 Leo de Sousa http://leodesousa.ca/?p=1387 [...]]]> http://leodesousa.ca/2011/12/evolving-it-change-management-into-an-enterprise-service/feed/ 0 http://leodesousa.ca/2011/10/service-management-culture-whos-job-is-it/?utm_source=rss&utm_medium=rss&utm_campaign=service-management-culture-whos-job-is-it http://leodesousa.ca/2011/10/service-management-culture-whos-job-is-it/#comments Mon, 03 Oct 2011 04:39:01 +0000 Leo de Sousa http://leodesousa.ca/?p=1345 [...]]]> http://leodesousa.ca/2011/10/service-management-culture-whos-job-is-it/feed/ 4 http://leodesousa.ca/2011/02/microsoft-canadian-colleges-exec-briefing-dynamic-it-in-education/?utm_source=rss&utm_medium=rss&utm_campaign=microsoft-canadian-colleges-exec-briefing-dynamic-it-in-education http://leodesousa.ca/2011/02/microsoft-canadian-colleges-exec-briefing-dynamic-it-in-education/#comments Fri, 04 Feb 2011 19:01:45 +0000 Leo de Sousa http://leodesousa.ca/?p=1199 [...]]]> http://leodesousa.ca/2011/02/microsoft-canadian-colleges-exec-briefing-dynamic-it-in-education/feed/ 0 http://leodesousa.ca/2011/01/more-on-toyotas-a3-process/?utm_source=rss&utm_medium=rss&utm_campaign=more-on-toyotas-a3-process http://leodesousa.ca/2011/01/more-on-toyotas-a3-process/#comments Wed, 26 Jan 2011 16:56:45 +0000 Leo de Sousa http://leodesousa.ca/?p=1126 [...]]]> http://leodesousa.ca/2011/01/more-on-toyotas-a3-process/feed/ 1 http://leodesousa.ca/2011/01/adding-toyotas-a3-report-process-to-your-ea-toolkit/?utm_source=rss&utm_medium=rss&utm_campaign=adding-toyotas-a3-report-process-to-your-ea-toolkit http://leodesousa.ca/2011/01/adding-toyotas-a3-report-process-to-your-ea-toolkit/#comments Sun, 16 Jan 2011 18:23:51 +0000 Leo de Sousa http://leodesousa.ca/?p=1111 [...]]]> http://leodesousa.ca/2011/01/adding-toyotas-a3-report-process-to-your-ea-toolkit/feed/ 7 http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/?utm_source=rss&utm_medium=rss&utm_campaign=managing-customer-service-expectations-with-information http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/#comments Mon, 21 Jun 2010 04:41:38 +0000 Leo de Sousa http://leodesousa.ca/?p=928 [...]]]> http://leodesousa.ca/2010/06/managing-customer-service-expectations-with-information/feed/ 6 http://leodesousa.ca/2010/03/how-would-you-reorganize-an-application-service-delivery-model/?utm_source=rss&utm_medium=rss&utm_campaign=how-would-you-reorganize-an-application-service-delivery-model http://leodesousa.ca/2010/03/how-would-you-reorganize-an-application-service-delivery-model/#comments Sat, 20 Mar 2010 20:10:04 +0000 Leo de Sousa http://leodesousa.ca/?p=367 [...]]]> http://leodesousa.ca/2010/03/how-would-you-reorganize-an-application-service-delivery-model/feed/ 0 http://leodesousa.ca/2010/01/webinar-review-ag-the-state-of-ea-is-2010-the-transformational-year/?utm_source=rss&utm_medium=rss&utm_campaign=webinar-review-ag-the-state-of-ea-is-2010-the-transformational-year http://leodesousa.ca/2010/01/webinar-review-ag-the-state-of-ea-is-2010-the-transformational-year/#comments Wed, 20 Jan 2010 05:06:12 +0000 Leo de Sousa http://leodesousa.ca/?p=742 [...]]]> http://leodesousa.ca/2010/01/webinar-review-ag-the-state-of-ea-is-2010-the-transformational-year/feed/ 4 http://leodesousa.ca/2009/12/delivering-projects-by-managing-ops-with-a-duty-analyst/?utm_source=rss&utm_medium=rss&utm_campaign=delivering-projects-by-managing-ops-with-a-duty-analyst http://leodesousa.ca/2009/12/delivering-projects-by-managing-ops-with-a-duty-analyst/#comments Mon, 14 Dec 2009 16:50:47 +0000 Leo de Sousa http://leodesousa.ca/?p=640 [...]]]> http://leodesousa.ca/2009/12/delivering-projects-by-managing-ops-with-a-duty-analyst/feed/ 2 http://leodesousa.ca/2009/11/driving-it-value-realization-the-marketing-of-it-review/?utm_source=rss&utm_medium=rss&utm_campaign=driving-it-value-realization-the-marketing-of-it-review http://leodesousa.ca/2009/11/driving-it-value-realization-the-marketing-of-it-review/#comments Tue, 10 Nov 2009 04:59:42 +0000 Leo de Sousa http://leodesousa.ca/?p=565 [...]]]> http://leodesousa.ca/2009/11/driving-it-value-realization-the-marketing-of-it-review/feed/ 0